Page 1 of 1

Error in error reports?

Posted: 18 Jun 2014, 17:40
by Yuriy
I am curious - does automatic error reporting system actually work (after Salamander crash, for example)?
I was never able to send a report that way - it always says:
"Impossible to send a message: Incorrect answer of server. Opening tag is missing. Please send us a report by e-mail etc."

Re: Error in error reports?

Posted: 18 Jun 2014, 23:13
by Jan Rysavy
It works fine. Maybe some problem with connectivity? Do you have some firewall installed? Could be communication of salmon.exe process blocked or altered?

Re: Error in error reports?

Posted: 19 Jun 2014, 04:43
by Yuriy
Jan Rysavy, yes, you were right. Turning off Kaspersky Internet Security allowed Salamander to send a report with no problem...

Re: Error in error reports?

Posted: 19 Jun 2014, 06:49
by Jan Rysavy
We will add a hint about firewall to the error message box.