AS 3.0 (PB75 x64) - context menu crash

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Evin
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AS 3.0 (PB75 x64) - context menu crash

Post by Evin » 05 Apr 2012, 15:27

Under Win8, after right mouse click, the AS3 crash. No error message, or log, just the Win dump file (hdmp).
Last edited by Jan Rysavy on 29 Mar 2013, 16:30, edited 3 times in total.
Reason: Updated subject

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Re: AS 3.0 (PB75 x64)

Post by Jan Rysavy » 05 Apr 2012, 15:32

Could you please send me the Windows minidump? (Pack it into 7-Zip archive and send it to jan.rysavy@altap.cz).

Does x86 version work fine?

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Re: AS 3.0 (PB75 x64) - context menu crash

Post by Jan Rysavy » 05 Apr 2012, 19:16

Thank you for the minidump. The crash occurred in combase.dll.
Do you use Rising AntiVirus 2011? It looks like another faulty shell extension, please see http://forum.altap.cz/viewtopic.php?f=24&t=5475
I'm downloading Rising AntiVirus 2011 right now, but the download speed is 6KB/sec :(

Please let us know...

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Re: AS 3.0 (PB75 x64) - context menu crash

Post by Evin » 05 Apr 2012, 20:16

Nope. I use Nod32 v5.
But you can see in the dump, which shell extensions loaded: Np++, 4Sync, Dropbox, Nod32 etc.
And I use Beyond Compare too. I saw it in the "Known Faulty x64 Shell Extensions" part.

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Re: AS 3.0 (PB75 x64) - context menu crash

Post by Jan Rysavy » 05 Apr 2012, 20:22

Please contact Beyond Compare support and ask for the fix.

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Re: AS 3.0 (PB75 x64) - context menu crash

Post by Evin » 05 Apr 2012, 20:39

They need to fix? Just because under AS 2.54, everything works fine.

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Re: AS 3.0 (PB75 x64) - context menu crash

Post by Jan Rysavy » 05 Apr 2012, 20:46

Yes, they definitely need to fix it. Beyond Compare shell extension will crash any x64 application with the lower 4GB of memory allocated, when you open the file context menu.
The x86 version of Altap Salamander is using 32-bit version of Beyond Compare shell extension which works fine.

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Re: AS 3.0 (PB75 x64) - context menu crash

Post by Evin » 05 Apr 2012, 21:21

Ok. I see.

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Re: AS 3.0 (PB75 x64) - context menu crash

Post by blackdos » 28 Aug 2012, 20:40

Hi,

im running Beyond Compare 3.3.5 Build 15075 and it still causes the same crash as mentioned before. Even if you deactivate al Options for Shell Integration in Beyond AS still crashes. I had to deactivate all references in Registry to BCShellEx64.dll.

Any other suggestions?

Greetings
Blackdos

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Re: AS 3.0 (PB75 x64) - context menu crash

Post by Jan Rysavy » 29 Aug 2012, 06:44

Unfortunately the latest Beyond Compare has still the same bug we reported them. Could you please contact BC support and ask for fix? As paying customer you should receive working version of BC software.

You can provide link to http://forum.altap.cz/viewtopic.php?f=24&t=5571 for more information about x64 Stress Test Mode. Thank you for your help.

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Re: AS 3.0 (PB75 x64) - context menu crash

Post by blackdos » 29 Aug 2012, 21:47

Hi,

I've just contacted the support, I will keep updating this thread if any information I recieve.

Bye

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Re: AS 3.0 (PB75 x64) - context menu crash

Post by manison » 08 Mar 2013, 21:41

Beyond Compare 3.3.7 contains fixed 64b shell extension.

Code: Select all

-----------------------------------
v3.3.7.15876          March 7, 2013
-----------------------------------

...

- Misc
  - Fixed 64-bit Explorer extension crash when launched from Altrap Salamander.

...

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