Dealing with faulty shell extensions

Discussion of bugs and problems found in Altap Salamander. In your reports, please be as descriptive as possible, and report one incident per report. Do not post crash reports here, send us the generated bug report by email instead, please.
Jan Rysavy
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ALTAP Staff
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Dealing with faulty shell extensions

Post by Jan Rysavy » 25 Sep 2015, 12:58

We just solved problem with Altap Salamander freezing on start. Problem was caused (again) by faulty shell extension, in this case it was C:\Program Files\Touro Cloud Backup\ShellExtension\ShellExtension.dll. Problem was fixed by uninstallation of Touro Cloud Backup. Disabling shell extension using http://www.nirsoft.net/utils/shexview.html would be enough.

I'm posting this because we received dump from interesting software: WhatIsHang (http://www.nirsoft.net/utils/what_is_hang.html). Problem was pretty obvious:

Modules found in the stack:
C:\Program Files\Touro Cloud Backup\ShellExtension\ShellExtension.dll
C:\WINDOWS\SYSTEM32\KERNELBASE.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Windows NT BASE API Client DLL
C:\WINDOWS\SYSTEM32\advapi32.dll , Microsoft Corporation , Microsoft® Windows® Operating System, Advanced Windows 32 Base API
C:\Program Files (x86)\Altap Salamander 2.54\SALRTL.DLL , ALTAP , Altap Salamander, User-Generated Microsoft (R) C/C++ Runtime Library
C:\WINDOWS\SYSTEM32\IMM32.DLL , Microsoft Corporation , Microsoft® Windows® Operating System, Multi-User Windows IMM32 API Client DLL

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Ether
Posts: 1459
Joined: 10 May 2007, 16:08
Location: Czech Republic
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Re: Dealing with faulty shell extensions

Post by Ether » 24 Oct 2015, 23:00

Ελληνικά rulez.

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